I have attempted to activate my account since April but failed; I always communicate with you in positive way, but still cannot a get anything done with it. I hate but have to say that I ‘m really disappointed. You always say that those documents I provided didn’t meet the expectation, but never show me how to do it or just say follow the introduction online. The problem is I went to the bank and printed documents, and get our country level 1 notarized to do the translation and notarizations then send to you. I believe I done everything your website said, but it doesn’t work.
I’m not just complaining here, what I want to ask that is, if I send all the original documents (include my passport), can I activate my account? Or, just like you said you got a lot of Chinese customers, could you please show me how they have done it? Please give me as much details as possible, I really wondering how they met you bank requirements in the same situation that I got. All I want it your help, this account is very important to me, thanks for your time.
For the verification of your account you need to submit a high quality, uncropped (so all the real margins of the document are clearly visible) scan/photo of your Passport and a valid proof of address.
For the proof of address to be valid it needs to have your full name and address stated on it. The information stated on the proof of address you submit also needs to exactly match the information entered in your Paxum Account. Also, the document you submit needs to have the information stated on it in latin characters.
As proof of address we accept documents such as: Passport/Driver license with address; bank statement; utility bill (cable bill; phone bill; Internet bill; electricity bill; running water bill; gas bill); and/or telephone bill. Please submit the proof of address in Profile Settings>> Street address confirmation >> Confirm now.
If you are unable to provide a proof of address that has the information stated on it in latin characters, you need to submit a Notarized Copy of a valid proof of address. Please note that the Notarized Copy you submit needs to also contain the phone number of the Notary Office that made the specified document.
Regarding how the scans/photographs should look please see the examples available in Profile Settings >> Identity confirmation: “Click here for examples”.
Please do not hesitate to contact us should you need additional information.